How to delete your data.
Reach-Out doesn't use Facebook Login and never receives any data from your Facebook or WhatsApp account itself. The only information tied to WhatsApp is the phone number already on your tag, used solely to notify you when someone scans it.
What gets deleted
A deletion request removes:
- Your account and phone number
- Any tags registered or claimed under your account, and their contact details
- Messages left on your tags by people who scanned it
- Your scan and call history
Order and invoice records tied to a completed payment may be kept for as long as required by accounting and tax law, with personal details removed where the record can still serve its purpose without them.
How to request it
There's currently no self-service delete button in your dashboard — email privacy@reachoutqr.com from the address or phone number on your account, with the subject "Data deletion request," and include:
- The phone number your Reach-Out account uses
- Any tag code(s) you'd like removed (printed on the tag itself)
We'll confirm your identity against the account on file and complete the deletion within 30 days, then confirm back to you once it's done. If you claimed a tag from physical stock, deleting your account frees the tag code but doesn't retrieve the physical card — please discard it once deletion is confirmed.